In our online supermarket, you'll discover a diverse array of Japanese products, including pantry staples, fresh ingredients, kitchenware, home decor, beauty products, clothing, and more. We also offer exclusive online-only deals and unique items that go beyond our Sunrise Mart stores. Additionally, we provide access to a wide selection of alcoholic beverages through our Kuraichi online gateway.

Yes, we expand our product selection online to provide you with a wider range of Japanese goods, including items not found in our physical stores.

Absolutely! We offer exclusive online deals and products that you won't find in our physical stores. Keep an eye out for these special offers.

We take pride in sourcing high-quality, authentic Japanese products. Many of our items come directly from Japan, and we maintain close relationships with trusted suppliers to guarantee authenticity and quality.

We source products both directly from Japan and from local suppliers, ensuring a diverse and authentic selection.

Yes, our online store often features specialty and hard-to-find Japanese items that cater to enthusiasts and those seeking unique products.

Yes, we provide comprehensive product information, including ingredients, nutritional facts, usage instructions, and more, whenever available.

Certainly! Feel free to reach out to our customer support team if you have specific inquiries about products, and we'll do our best to provide the information you seek.

Yes, we encourage customers to leave reviews and ratings for products they've purchased, helping you make informed choices.

We regularly update our online inventory with new products and exclusive online-only deals. Sign up for notifications to stay informed about the latest additions.

Yes, you can configure notifications to alert you when exclusive online products become available.

If you can't find a specific item online, please reach out to our customer support team for assistance. We'll do our best to help you locate the product you're looking for.

Yes, creating an account allows you to access exclusive online offers, receive notifications about new arrivals and deals, and manage your preferences effectively.

You can subscribe to our newsletters and notifications during the registration process or update your preferences in your account settings.

Absolutely. We take data security seriously and employ advanced encryption and security measures to protect your personal information.

We accept a variety of payment methods for online orders, including major credit cards (Visa, Mastercard, American Express), debit cards, and digital payment options such as Apple Pay and Google Pay. You can select your preferred payment method during the checkout process.

Yes, we prioritize the security of your payment details and financial information, utilizing industry-standard encryption to safeguard your data.

Yes, we may offer discounts and loyalty programs for our valued online shoppers. Keep an eye on our website for details.

We do not accept cash or checks as payment for online orders. We recommend using one of the accepted electronic payment methods mentioned above for a seamless online shopping experience.

Payment for your online order is processed at the time of placing the order. We will charge your selected payment method once your order is confirmed.

If you encounter any payment issues, such as declined transactions or errors during the checkout process, please ensure that your payment information is entered correctly. If the problem persists, contact our customer support team for assistance. We will help you resolve any payment-related issues promptly.

Yes, you will receive an email confirmation with a detailed receipt for your online order. You can also access your order history and receipts by logging into your account on our website.

You can easily manage your account details, preferences, and email notifications by logging into your account and accessing the account settings.

Yes, you can save a shopping list and favorite items in your account for convenient future online orders.

You can contact our customer support team through our website's contact form on our contact page. We'll respond promptly to assist you with any inquiries or concerns related to online orders.

Yes, we have a dedicated support team ready to assist online shoppers with their specific needs and inquiries.

Certainly! Our customer support team is here to help with product recommendations and assisting you in finding specific items online.

Placing an order is easy! Simply browse our website, add the products you need to your cart, and proceed to checkout. Follow the prompts to provide your delivery information and payment details, and your order will be on its way.

We currently deliver to select areas in Brooklyn and Manhattan(Bronx, Queens, Staten Island, New Jersey etc). Delivery fees may vary depending on your location. You can check the delivery options and fees during the checkout process.

The minimum order amount for delivery is $20.

We offer same-day and next-day delivery options. You can choose a convenient time slot during the checkout process, and we'll do our best to accommodate your request.

Once your order is processed and out for delivery, you will receive a confirmation email with a tracking link. You can use this link to track the status of your delivery.

The estimated delivery time for your order may vary depending on your location and selected delivery slot. We offer both same-day and next-day delivery options. During the checkout process, you can choose your preferred delivery time slot.

Currently, we only offer delivery within select areas in Brooklyn and Manhattan(Bronx, Queens, Staten Island, New Jersey etc). We do not offer international shipping at this time.

If you're not home to receive your delivery, our delivery team will follow the instructions you provided during the checkout process. They may leave your order in a safe and secure location or attempt redelivery, depending on the situation. Please ensure that you provide clear delivery instructions to avoid any issues.

We understand that delivery addresses may change. If you need to update your delivery address, please contact our customer support team as soon as possible. Changes to the delivery address may affect the delivery time and fees.

The cost of shipping may vary depending on your location and the total order amount. You can view the shipping fees during the checkout process before finalizing your order.

Our return policy for online orders is designed to ensure your satisfaction with our products. You can initiate a return within the first 7 days after purchase, but please note that certain conditions apply.

To be eligible for a return, you must have the original receipt, and the product should be in its original condition and packaging. Please see our full return policy for details on specific product categories.

Unfortunately, we can only process returns and exchanges for online orders at the same online store where the purchase was made.

We require the original receipt for all returns and exchanges. Please keep your receipt as proof of purchase.

To return general products, please bring the item and the original receipt to our store within 7 days of purchase. For fresh and frozen products, return them within 48 hours with the original receipt. If you're unable to return the item within the specified time frame, please contact our customer support team for assistance.

We cannot accept returns for products with opened packaging, unless the item is defective. If you receive a defective item, please contact our customer support team for assistance.