Refund policy

Japan Village Online Supermarket Return Policy

At Japan Village's Online Supermarket, we are committed to providing our customers with high-quality Japanese products and a seamless shopping experience. Our return policy is designed to be fair and reasonable for both our valued customers and our business. Please review the following guidelines for returns:

1. Returns for Non-Perishable Items:
We accept returns for non-perishable items within 2 days of the purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.

Returns of non-perishable items are subject to a restocking fee of 10% of the product's purchase price.
Shipping costs associated with the return are the responsibility of the customer.

2. Returns for Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving the order.

We will arrange for the return of the damaged or incorrect item at our expense, and a replacement or refund will be issued upon confirmation of the issue.

3. Perishable Items:

Due to the nature of perishable items, we cannot accept returns for these products. However, if you encounter any issues with the quality or condition of perishable items, please contact us within 24 hours of receiving the order, and we will address your concerns promptly.

4. Refunds:

Refunds for eligible returns will be processed to the original payment method within 5-7 business days after the returned items are received and inspected.

Restocking fees may apply to non-perishable item returns.

5. Cancellation Policy:

Orders can be canceled within 24 hours of placement. After this period, orders cannot be canceled as they may have already been processed for shipment.

6. Contact Us:

If you have any questions or need assistance with returns, please reach out to our customer support team through our website's contact form or at customerserviceATjapanvillage.com.

We appreciate your understanding of our return policy, which allows us to maintain the quality and freshness of our products while providing excellent service to our customers. Your satisfaction is important to us, and we are here to assist you with any concerns you may have.